Refund Policy
Last updated: June 16, 2026
Tacyon is prepaid: you add account credit and spend it as you use the Service. We want the price to feel fair, so here’s exactly how refunds work.
Unused credit
If you’ve added credit and haven’t used it, you can request a refund of the remaining, unused balance within 30 days of the payment. We’ll refund it to your original payment method. Promotional or bonus credit (such as beta sign-up credit) has no cash value and isn’t refundable.
Usage already consumed
Credit you’ve already spent on running servers (the monthly base fee and the RAM and disk you’ve used) reflects a service that’s already been delivered, so it isn’t refundable. Because you only pay for what you use, stopping a server stops the meter — there’s no long commitment to get out of.
Something went wrong?
If you were charged in error, billed for an outage that was our fault, or something just doesn’t look right, email us — we’ll review it and make it right, including refunds beyond the cases above where they’re warranted. We’d always rather fix a problem than argue over a few dollars.
How to request a refund
Email support@tacyon.io from your account email with a short note about what you’d like refunded. We aim to respond within a few business days. Approved refunds are returned to your original payment method via Stripe; how quickly it appears depends on your bank or card issuer.